SALES

Customer communications, specifications, RFQs, commercial agreements, and rules of engagement
SOP WIN AA Doc ID Type Frequency Description (Purpose, Scope & Audit Focus)
SOP-SALES-COMM
WIN-SALES-CUSTCOMM AA-CHK-SALES-CUSTCOMM-REL CHK Per Communication

Purpose: Ensure customer communications are QA-reviewed prior to release.

Scope: All GMP-related customer communications.

Auditor Focus: QA approval and content control.

WIN-SALES-CUSTCOMM AA-REC-SALES-CUSTCOMM-REL REC Per Communication

Purpose: Retain finalized, approved customer communications.

Scope: All approved outbound communications.

Auditor Focus: Traceability to QA approval.

SOP-SALES-SPEC
WIN-SALES-SPEC-CTRL AA-CHK-SALES-SPEC-APR CHK Per Specification

Purpose: Verify customer specification completeness and approval.

Scope: All customer product specifications.

Auditor Focus: Approved specifications governing manufacture.

WIN-SALES-SPEC-CTRL AA-REC-SALES-SPEC-APR REC Per Specification

Purpose: Maintain approved customer specifications.

Scope: Specifications used for GMP execution.

Auditor Focus: Controlled, current specifications.

SOP-SALES-RFQ
WIN-SALES-RFQ-REL AA-CHK-SALES-RFQ-REL CHK Per RFQ

Purpose: Evaluate feasibility, capability, and QA impact.

Scope: All customer RFQs.

Auditor Focus: Risk-based feasibility review.

WIN-SALES-RFQ-REL AA-REC-SALES-RFQ-REL REC Per RFQ

Purpose: Document RFQ approval or rejection.

Scope: RFQ decision outcomes.

Auditor Focus: Justified acceptance decisions.

SOP-SALES-PMA
WIN-SALES-PMA-APR AA-CHK-SALES-PMA-APR CHK Per Agreement

Purpose: Verify PMA completeness and approval.

Scope: Product Manufacturing Agreements.

Auditor Focus: GMP responsibility clarity.

WIN-SALES-PMA-APR AA-REC-SALES-PMA-APR REC Per Agreement

Purpose: Retain executed PMAs.

Scope: Customer manufacturing agreements.

Auditor Focus: Defined GMP responsibilities.

SOP-SALES-SOW
WIN-SALES-SOW-APR AA-CHK-SALES-SOW-APR CHK Per SOW

Purpose: Verify scope, roles, and approvals.

Scope: Statements of Work.

Auditor Focus: Alignment with quality agreements.

WIN-SALES-SOW-APR AA-REC-SALES-SOW-APR REC Per SOW

Purpose: Maintain approved SOWs.

Scope: Commercial execution documents.

Auditor Focus: Controlled scope documentation.

SOP-SALES-ROE
WIN-SALES-ROE-CTRL AA-CHK-SALES-ROE-CTRL CHK Ongoing

Purpose: Verify compliance with customer interaction rules.

Scope: All customer-facing activities.

Auditor Focus: Controlled communications.

WIN-SALES-ROE-CTRL AA-REC-SALES-ROE-CTRL REC As Applicable

Purpose: Document controlled customer interactions.

Scope: Regulated customer engagements.

Auditor Focus: Evidence of compliance.