WIN Execution Guide — Nonconforming Material Review (NCMR)

To support consistent execution of nonconforming material identification, containment, evidence preparation, and escalation activities in support of formal quality disposition decisions.

Scope

This WIN Execution Guide applies to QA-supported nonconforming material activities, including identification, segregation, documentation, investigation support, and preparation of evidence for formal quality disposition.

This Execution Guide does not define acceptance criteria, disposition rules, rework limits, or release authority. Those requirements are governed by the QA Family Pack and executed by the Quality Control Officer (QCO) or formally delegated QA leadership.

Decision Authority

The Quality Control Officer (QCO) functions as the formal decision authority for nonconforming material disposition under the QA Family Pack.

QA personnel perform verification, documentation, and evidence preparation. Final disposition decisions (use-as-is, rework, reject, return, or destroy) are rendered exclusively by the QCO or formally delegated QA leadership.

Family Pack Anchor

Section 6 — Auditable Artifacts (AA)

AA-QA-NCMR — Nonconforming Material Review

This artifact documents identification, containment, evaluation, and formal quality disposition of nonconforming materials.

Minimum evidentiary expectations include:

Material identity, lot, and quantity
Description of nonconformance
Containment and segregation status
Impact assessment and supporting evidence
Final disposition and authority attribution
Date/time and responsible personnel

Auditor focus: confirmation that nonconforming materials are controlled, segregated, evaluated, and dispositioned under formal quality authority.

Section 7 — WIN (Control Requirements)

WIN-QA-NCMR

Governs the QA-controlled framework for nonconforming material review and disposition.

Identify and contain nonconforming materials.
Verify material status and segregation.
Document and escalate quality events.
Support formal disposition by the QCO.

Control outcome: nonconforming materials are prevented from unintended use and are dispositioned under formal quality authority.

Authority Statement:
The AA and WIN above are authoritative and maintained under formal change control within the QA Family Pack. This Execution Guide reproduces them verbatim for execution support only.

BPO-Owned Execution Zone — WIN Execution Guide

Step 1 — Identify Potential Nonconforming Material

Identify material that may not meet specifications, labeling, documentation, or approved status requirements.
Sources may include production, QC, warehouse, complaints, audits, or system alerts.
Immediately stop use of the material and initiate a QMS Quality Event.

Step 2 — Verify Segregation and Status Control

Confirm the material is physically segregated or electronically quarantined.
Verify material status reflects nonconforming or hold status in the system of record.
Any failure to properly segregate material is escalated immediately.

Step 3 — Document Nonconformance Details

Document material identity, lot number, quantity, and location.
Describe the nature of the nonconformance clearly and objectively.
Attach supporting evidence such as test results, photos, batch records, or deviation references.

Step 4 — Prepare Evidence for Quality Review

Compile all relevant documentation and evidence.
Confirm traceability to batch, supplier, customer, or process as applicable.
Submit the evidence package for QCO review.

Step 5 — QCO Disposition & Authorization

The QCO reviews the NCMR evidence package.
The QCO determines formal disposition (use-as-is, rework, return, reject, destroy, or escalate).
Disposition authority and rationale are documented in the AA.

Step 6 — Execute Disposition & Maintain Traceability

Ensure disposition actions are carried out as authorized.
Verify system status updates reflect final disposition.
Ensure records are retained and traceable per retention requirements.